If the device or Bridge application recognises a problem with its data, SPT can look into the problem by accessing a logfile which indicates the activity within your device. Below are the steps to download and send the logfile.
1. Move your mouse to the upper left corner of the Bridge window.
The cursor will indicate clickable area. Click on this area.
2. Click Get Logfile to download the logfile to your desktop.
3. Send the logfile to firstname.lastname@example.org and we will be able to assist you with the problem.
Note: If you are unable to download the logfile through the steps above, please restart your device and repeat the steps.