When devices are plugged in via USB and properly connected to your computer they will appear under 'Connected Devices' list.
If a device is not appearing, this is usually because the device has not been pushed down firmly enough into the dock or there may be issues with your USB connection.
If you are finding certain devices won't connect to Bridge, it is important to note that devices can indicate they are 'charging' rather than being charged and connected to Bridge at the same time.
Make sure you hear a positive 'click' to ensure the device has been connected.
If some of your devices are still not connecting to the Bridge, please try these solutions:
- Try another USB port
- Try another USB cord (as some USB cords are for power only and do not allow for data transfer).
- Make sure there are no obstructions inside of the device port
Please also read our page on 'Using your SPT Charging Dock' for more information around connecting devices to your computer.
If you continue to experience issues connecting your SPT2 devices to the Bridge, please contact our customer support, firstname.lastname@example.org.